You already do enough. You shouldn't also have to interview a dozen strangers, chase references, and hope the next worker actually shows up. We match your loved one with a support worker who genuinely fits, so you can breathe again.
Personality matters. Interests matter. Whether they speak the same language as your mum matters. We ask the questions most providers don't, and we use your answers to shortlist workers who actually fit, not just whoever is available this week.
You're not alone. Mismatches happen when workers are assigned on availability, not fit. We work the other way around, fit first, availability second.
Send us one message. We take it from there. Every worker is screened, available, and matched before you meet them. No phone tag.
If the meet & greet doesn't land, we go again. Free. No contract. Matching is the whole job, we don't stop until it works.
We read plans for a living. Send us yours and we'll tell you what supports you can fund and what would work best for your loved one.
Every Support Match worker is checked, NDIS Worker Screening, WWCC, Police, First Aid, references. We track expiries. You don't.
We source for PEG feeding, behaviour support, hoist, manual handling, sensory profiles, non-verbal communication. Brief us properly and we'll find it.
From first-time NDIS participants to families managing complex care.
Mentors, social skills support, school holiday workers, therapy assistants.
Personal care, domestic help, transport and appointments, respite.
In-home supports that give the primary carer a proper break.
Cultural matching, language matching, dietary and religious preferences.
Life-skills mentoring, driving practice, employment support, social coaching.
Psychosocial recovery, NDIS transitions, stability-focused support.
We don't charge families to match. We don't lock you in. We don't send a list and vanish. If the first worker isn't right, we try again, as many times as it takes.
Tell us about your loved one. We'll come back with workers who actually fit, not just whoever is free.
A rough timeline of what happens after you reach out. No surprises.
The form takes a few minutes, or you can call us. Either way, we confirm we've received it by email within the hour.
A real care coordinator calls to understand the situation. We ask questions most providers skip, what a good day looks like, what triggers frustration, what your loved one enjoys.
We reach out to suitable workers from our network, brief them on your situation, and confirm they're available and a good fit.
You receive 2,4 profiles by email, with photos, experience, and why each one fits. Take your time reviewing.
We organise a relaxed introduction. You can meet at home, at a cafe, over video, or by phone. No commitment, no pressure.
If it feels right, we set up the service agreement and the worker begins. If it doesn't, we rematch at no cost, no awkwardness.
Sometimes the hardest part isn't finding the worker, it's having the conversation. A few tips from the families we've worked with.
