Names, photos and some details changed for privacy. Outcomes are real. These are the matches that showed us what good looks like, and why we built the service the way we did.
"The first worker lasted a month, the second three weeks. I'd nearly given up. Support Match actually listened when I said Noah needs a male mentor who's into footy, not just anyone who's available. 8 months in, they're still together."
, Noah's mum
"I needed a same-gender worker who could do hoist transfers and who spoke Greek. My coordinator said she'd never find one. Support Match had three shortlisted in four days. The one I chose is still with me nine months later."
, Adelle
"My recovery coach sent the referral. Within a week I had a worker who's into gaming, who's patient when I have bad days, and who doesn't treat me like a client. That's rare. This is the first worker I haven't dreaded seeing."
, James
"We needed a worker who spoke Arabic, understood halal food, could do personal care for a young female with non-verbal communication, and who could drive. Other providers told us it was impossible. Support Match found her in 10 days. She's become part of our family."
, Maya's sister
All participants have consented to their story being shared anonymously. Names, locations and some details have been changed. We'll add more stories as participants are comfortable sharing.
Every successful match we've made has the same components, and they're the things most providers skip.
We ask the questions that matter: personality, interests, culture, communication style. Not just hours and postcode.
We don't send the next available worker. We source against the brief, even when it takes an extra few days.
Chemistry is the whole point. Every match starts with a no-obligation conversation before anything is signed.
Tell us about the participant. We'll shortlist workers who fit, then you decide.
Across hundreds of matches, a few things consistently make a difference.
