Hireup is a well-known NDIS support worker marketplace where participants and families browse profiles and book workers themselves. Here's how the two services differ, where each one shines, and which is likely to fit your situation better.
| Feature | Recommended Support Match |
Hireup |
|---|---|---|
| Service model | Done-for-you matching | Self-service marketplace |
| You browse workers yourself | No, we shortlist for you | Yes, you scroll and choose |
| Matched on personality/interests | Yes, explicitly | Partial, you filter |
| Compliance verified before shortlist | ✓ | ✓ |
| Worker sourcing included | ✓ | ✗ |
| Free meet & greet arranged for you | ✓ | ✗ |
| Rematching included if first doesn't fit | True | Self-service |
| Time you spend per match | 3 min referral | 2–4 hours browsing & messaging |
| Best for | Busy coordinators; complex cases | Tech-savvy self-managers |
| Works with plan-managed participants | ✓ | ✓ |
| Works with self-managed participants | ✓ | ✓ |
| Works with NDIA-managed participants | ✗ | ✓ |
| Subscription / platform fee | No, matching is free | No platform fee |
| NDIS Price Guide aligned | ✓ | ✓ |
Comparisons based on publicly available information as of April 2026. Details may change, always check the current provider website.
Pick Hireup if you have the time and confidence to browse profiles, message 20 workers, manage your own booking app, and handle the matching yourself. Hireup is a well-run platform, well-capitalised ($40M), and many of their workers are excellent. But the work of matching is yours to do.
Pick Support Match if you want someone else to do the searching, screening and shortlisting, and send you a curated list of 2–4 matched, verified, available workers so you can skip straight to meeting them. We do one job: find the right person. That's it.
One more thing: Support Match works with plan-managed and self-managed participants only. If you're NDIA-managed, Hireup is an option for you and we're not, we'll tell you honestly.
Submit a referral and we'll shortlist matched, screened workers within 3–5 business days. No cost to try.
